I'm InTouch - Faqs
Choose one of the following links to find answers to your questions.
I'm InTouch User Guide: www.01com.com/iithelpint/EN/iithelp.htm
How does I'm InTouch work?
How does I’m InTouch work?
Do I require additional software installed on my remote device?
Does my PC need to be turned on at all times?
Do I require a static IP address on my I'm InTouch PC?
General Questions
What is I’m InTouch?
What are the features of I’m InTouch?
What are the system requirements for I’m InTouch?
What are the devices I can use to access my remote PC?
What languages does I'm InTouch support?
How many monitors does I'm InTouch support?
Security
What are I'm InTouch's security features?
Where are my I'm InTouch passwords stored?
How can I change my I'm InTouch passwords?
Has any 3rd party audited I'm InTouch's security?
Administrator Functions
How can I access a Suspended computer?
What are the advantages of using the "List of Computers" page?
Can I provide non-Administrator users with access to their own "List of Computers" page?
How do i assign multiple computers to a specific end-user?
What is the difference between the Locator email address and Activation email address on the "List of Computers" page?
How do I stop a end-user from remotely accessing their computer?
Using I’m InTouch
How do I login from a remote PC?
How do I login to my PC from a wireless device?
Do I have to synchronize my wireless device with my PC?
I receive an error message in Internet Explorer 8 when trying to upload files using the My Files option, how can I resolve this?
Remote Audio Questions
What are the requirements to listen to remote audio?
I cannot hear any audio on my remote computer from my host computer, what should I do?
Does remote audio work when multiple I'm InTouch users login to the same computer?
I get an error message saying "this computer is unable to playback remote audio" when my remote control session starts.
Service Fees
How can I try I'm InTouch?
What are I'm InTouch's fees?
How can I subscribe to I'm InTouch during my trial period?
How can I subscribe to I'm InTouch after my trial period has ended?
Can I re-use an I'm InTouch Serial Number on more than one PC?
How does I'm InTouch's PREMIUM and STANDARD plans differ?
How am I billed for I'm InTouch?
Can I alter my billing from monthly to annual?
How do I cancel my I'm InTouch service?
What is 01 Communique's policy on I'm InTouch upgrades?
Questions on Remote Access
I can't access the Locator page (locator.01com.com), how can I remotely access my computer?
How do I use I'm InTouch as an Internet parental control tool?
How can I setup the Remote Printing feature?
How do I configure my Internet Security Software to work with I'm InTouch?
How do I stop anti-virus alerts on my I'm InTouch PC when my incoming e-mails are detected to contain viruses?
How do I enable the CTRL-ALT-DEL feature in I’m InTouch for Windows Vista?
