Remote Access Software and Remote Control Software

Install I'm InTouch in stealth mode to use it as an Internet parental control tool:

During installation:

Select the "Stealth Mode" option. 

For more information, visit I'm InTouch's Internet parental control page.  

Note – Supported only on Windows Vista, XP & 2000 PCs. 

For Version 7.1 and above:

No configuration is required on your I'm InTouch PC. When I'm InTouch is installed, the Universal Printer Driver is installed as well to handle all remote printing requests. During a remote control session, select the "I'm InTouch Remote Printer" from your list of printers to print documents from your distant PC to a local printer.

For Version 7.0 and older:

First determine which printers you want to print to. Before starting the Remote Printer Wizard, install the installation files/drivers of these printers onto your I'm InTouch PC,  or ensure that your printer is already in the Windows Add Printer Wizard.

To setup Remote Printing: 

1. Right click the green satellite in your taskbar and select "Setup Remote Printer".

2. On the I'm InTouch Remote Printer Setup screen, click Add.

3. The Add Printer Wizard opens. Follow the instructions provided at the bottom of each screen.

4. On the Local or Network Printer screen, select Local Printer and ensure Plug and Play auto detection is not selected. Select Next.

5. On the Select the Printer Port screen, ensure IIT Port is highlighted and select Next.

6. Select the Manufacturer and Printer,  then select Next.

7. On the Use Existing Driver Screen, choose "Keep existing driver". Select Next. 

8. On the Name Your Printer screen, the printer will be given the name IIT (short for I'm InTouch). If desired, change the name. This will be presented as one of your printers during a remote session. Select Next.

9. On the Printer Sharing screen, select "Do not share this printer" and click Next. 

10. On the Print test Page screen, select NO. Then select Next.

11. Completing Add Printer Screen. Your printer is set up to print when you are in a My Desktop session. 

 

A remote access session, which delivers data from your PC to the remote location,  is flagged by firewalls or security software as suspicious. Therefore, it is necessary to configure your firewall to trust I’m InTouch. Below are the configuration guidelines for different firewall manufacturers: 

Norton Internet Security 2010

Norton Internet Security 2008

Trend Micro Internet Security 2010

McAfee Internet Security 2007 Configuration Guidelines

McAfee Internet Security Configuration Guidelines

NOD32 Security Configuration Guidelines

F-Secure Internet Security 2010 Configuration Guidelines

Zone Alarm Pro PC Firewall

System Mechanic Professional 4 Configuration Guidelines

Windows Live OneCare Configuration Guidelines

Norton Anti-Virus 2004 may detect a virus while downloading emails onto your host PC. When this happens,  a virus detection message window appears asking the user to respond. This message window halts delivery of all inbound emails until a response is provided. To ensure that this Message Window does not interfere with a remote access session, please configure your Norton Anti-Virus 2004 settings.  

In order to enable the CTRL-ALT-DEL feature in I’m InTouch for Windows Vista you must configure the Group Policy settings.  Group Policy is supported in Windows Vista Business, Enterprise, and Ultimate Editions but not in Windows Vista Home Basic and Home Premium Editions.

You must have Administrator rights to configure this setting. We strongly recommend to contact your System Administrator in order to make this change.

Configuring the Domain Group Policy setting (For computers joined to a Domain)

If your host computer is on Windows Vista and also joined to a Domain, follow these instructions:

1. On your host computer, click on the Start icon
2. On the Start Search box, type gpmc.msc to open the Group Policy Management
3. On the left side of the screen click the arrow to expand the forest until you reach your company’s domain
4. Highlight your company’s domain and then right-click on it
5. Select “Create a GPO in this domain, and link it here”
6. Right-click on the new GPO that you just created, and then select "Edit”. 
7. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options
8. Right-click on “Disable or enable software Secure Attention Sequence” and then select Properties
9. Select “Enabled”
10. From the drop-down list select “Services and Ease of Access applications”
11. Click on the OK button to save the changes

At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I’m InTouch.

Configuring the Local Group Policy setting (For computer set as Workgroup)

If your host computer is on Windows Vista and also set as Workgroup, follow these instructions:

1. On your host computer, click on the Start icon.
2. On the Start Search box, type gpedit.msc to open the Group Policy Object Editor.
3. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options.
4. Right-click on “Disable or enable software Secure Attention Sequence” and then select Properties.
5. Select “Enabled”.
6. From the drop-down list select “Services and Ease of Access applications”.
7. Click on the OK button to save the changes

At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I’m InTouch.