Remote Access Software and Remote Control Software

If you have suspended a computer but need access to it, login to I’m InTouch, click the Account Management (Billing) link, authenticate yourself, and select License Management.  From the License Management screen, click the check boxes next to the suspended computers and select Resume.  You can now access these computers as needed.  If you wish to re-suspend the computers when you are finished, repeat the above steps but click Suspend instead of Resume.

The List of Computers page provides a central location to view all your I’m InTouch computers, the ability to quickly access any of them with a single click. By clicking on a computer's Nickname, you will be taken directly to that computer's My Desktop password prompt. This negates the need to remember the Computer Name, User Name, and password for each computer. You also have access to the billing and settings pages. 

Yes, you can assign multiple computers to a non-administrator by using the same Locator Login and password for them. The user can then login using this Locator Login to access their own List of Computers with only these computers present.

You can assign multiple computers to an end user by using the same Locator Login email address for each computer. The end user will then be able to access their own List of Computers page with only those computers listed.

The Activation Email address is the address where the instructions for installing and activating I’m InTouch will be sent to.  This email also contains the link to download the I’m InTouch client software.

The Locator Email address is used by the end-user to login to their I’m InTouch account.  This Email address is also used to associate computers to the user’s account so they appear on the user’s  “List of I’m InTouch Computers page.”

You can stop an end-user from remotely accessing a computer by suspending their account. Login to I’m InTouch, click Account Management (Billing), enter your I'mInTouch login information, and select License Management.  From the License Management screen, click the check boxes next to computer(s) you wish to disable remote access for and click Suspend.  If you wish to resume remote access these computers, repeat the above steps but click Suspend instead of Resume.