FAQs - Central Administrator Questions

The List of Computers page provides a central location to view all your I’m InTouch computers, the ability to quickly access any of them with a single click. By clicking on a computer's Nickname, you will be taken directly to that computer's My Desktop password prompt. This negates the need to remember the Computer Name, User Name, and password for each computer. You also have access to the billing and settings pages. 

Yes, by assigning the same Login ID to all the computers you want the user to see next time he/she logs in.

To assign multiple computers to an end user:

1. Login to your account as Administrator.
2. Click on the check box next to the Nickname of each computer you want the user to see on his/her list.
3. Click on the Settings/Activate link.
4. For each computer displayed on the screen, enter the user’s email address in the Login ID email address field and a password.
5. When you finish, click Save to save the entered information and go back to the List of Computers.
6. Log out.
7. Next time the user logs in by using this Login ID and Password, he/she will only see the computers you assigned to them (the ones whose Login ID matches the user’s).

The Activation Email address is the address where the instructions for installing and activating I’m InTouch will be sent to. This email also contains the link to download the I’m InTouch client software.

The Login ID Email address is used by the end-user to login to his/her I’m InTouch account. It is also used to assign computers you want a user to see next time he/she logs in.

In Internet Explorer, ensure the Override automatic cookie handling setting is enabled. This setting can be found in: Internet Option->Privacy-> Advance.

To create a group and to group computers, simply:

1. Login to your account as Administrator.
2. Click on the Add/Edit link (beside the Group combo box).
3. Click on the New button to create a group.
4. Enter the Group name in the text box shown and then click on Save. Repeat steps 3 and 4 if you want to create more Groups.
5. Click on the group you want to assign computers to.
6. From the Computers list, click on the computer you want to assign to the selected Group and then click the << button. Repeat steps 5 and 6 if you want to assign more computers to the Group.
7. Click the Close button when you finish. You will return to your List of Computers page.
8. Click on the Group combo box and select any of the created groups, the List of Computers will only display the computers assigned to the selected group.

Note:   You can set as Group Administrator one or more computers within the group. By doing so, the next time the Group Administrator logs in, his/her List of Computers will display all the computers assigned to the group where he was set as Administrator plus the computers whose Login ID matches the Group Administrator’s Login ID

By default, Windows 8 is coming with a "fast startup" mechanism that must be disabled for the I'm InTouch computer to properly shutdown. To disable the "Fast startup" mechanism in Windows 8:

1. Open the Control Panel.
2. Click on the "Power Options" icon to open it.
3. Click on the "Choose what the power button does" link.
4. Click on the "Change settings that are currently unavailable" link.
5. Uncheck the "Turn on fast startup".
6. Click on the "Save changes" button.