Security Overview

What are the security features of I’m InTouch?

Where are my passwords stored?

How can I change my passwords?

Have you had any 3rd party security audits conducted of I’m InTouch?

  What are the security features of I’m InTouch?

View the I'm InTouch Desktop Edition Security Whitepaper

System Architecture Security Features

• SSL 128-bit end-to-end data encryption used during all sessions
• passwords safely stored at users PC rather than on the I'm InTouch servers
• end-to-end authentication and dual passwords required for login
• no remote session data stored on I'm InTouch servers
• multiple failed log-in attempts will result in lock-out
• remote access session time-out after defined period of inactivity
• retains OS-level access controls already in place on the users PC
• uses standard firewall ports 80 & 443 only, eliminating the need to open ports on firewalls

  Where are my passwords stored?

All passwords are stored on your computer running I’m InTouch, ensuring that no is granted unauthorized access to your personal data.

  How can I change my passwords?

You can easily change your password at any time, a good security practice. I’m InTouch allows you to do this from both your host computer running I’m InTouch and during a remote session from anywhere in the world.

To change your passwords while located at the computer running I’m InTouch, open the program window by selecting the I’m InTouch program icon in your system tray (green satellite), and navigating to the User Information screen. From here you will type in your new Remote Access Login Name and Password and then select the Apply button to have the system update your new passwords.

To change your passwords when you are away from your computer, log-in to I’m InTouch and select the Configuration feature from the Home page. Choose Password Management, make your changes, remembering to select the Submit button for the changes to be accepted back at your computer running I’m InTouch.

  Have you had any 3rd party security audits conducted of I’m InTouch?

Yes, an independent security audit has been conducted by Peregrine Technology Inc.
"The initial Threat and Risk Assessment of the I'm InTouch software shows a low risk level associated with its use. Its system design achieves excellent security by using industry standard software and procedures. This minimizes security vulnerabilities, while giving clients remote access to their PC’s.”

Read more by clicking here (link to Peregrine Technology audit PDF).