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Secure, Remote Access to Your PC
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| Remote Access . Remote Control . Live Customer Support |
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I’m InTouch – General Questions
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I’m InTouch is a remote access service that locates your computer connected to the Internet, giving you remote control
and access to all of the information on your home or office PC, anytime you need it. You connect using any computer
or wireless device that has an Internet connection. For more information go to What
is I’m InTouch
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What can I do with I’m InTouch?
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From anywhere in the world you can use a computer or wireless device connected to the Internet and easily connect
to your home or office computer. Once you are connected you can
- Run any desktop program when logging in from a PC or a Pocket PC device
- Transfer files between PC's
- Print remote documents locally
- Access and view all your files
- View and edit contact and calendar entries
- View and manage all of your Outlook email
- Receive wireless notification of new emails received in your inbox
- Install I'm InTouch in stealth mode and use it for monitoring your child's computer and Internet activities
In addition, you can
- Choose to invite guests to your PC to temporarily view information
- Provide remote technical support services to customers or relatives' PCs running I'm InTouch
- Remotely manage and administer office PCs running I'm InTouch
To see more details on the features and benefits of I’m InTouch, go to Take
the I’m InTouch Tour
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What are the system requirements for running I’m InTouch?
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The system requirements for the computer that I’m In Touch will be installed on are:
- Windows 98 Second Edition, 2000 Professional,
ME, XP, 2003 Server, Vista
- Minimum Pentium 233 with 32 MB of RAM
- Internet Explorer 5.5 or later; Netscape Navigator 7 or later
- "Always On" Internet connection (e.g. cable modem, DSL, ISDN, T1, or LAN)
- Outlook Express 5.0+ or Outlook 98+ email client with Email Services Options as Corporate or Workgroup
- Support for POP3 or Exchange Mail servers (IMAP not supported)
- 30MB free disk space
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What devices can I use to access my computer?
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The remote device you will use to connect to your I’m InTouch computer can be any computer or wireless device
connected to the Internet, that has an Internet browser. No additional software has to be loaded onto this remote
device.
Note - An optional program I’m InTouch Messenger is available to RIM
BlackBerry
users.
Typical remote devices include home computers, laptops, wireless laptops, wireless PDA’s such as Palm, PocketPC
and RIM, cellular phones, internet kiosks, office computers.
Note - Complete viewing and control of the desktop is possible from any
PC or Pocket PC device, while cell phones or other wireless PDAs allow
access to Outlook and Outlook Express, File System, Contacts and Calendar
only.
Note for Pocket PC users running Windows Mobile 5: The next version
of I'm InTouch will have the My Desktop option available for Pocket PCs
running WM5. In the meantime, please contact our Technical
Support who can provide a temporary workaround to help you have My
Desktop capability with your Pocket PC running WM5.
Specific Internet browsers tested include:
- Internet Explorer 5.5+ or Netscape Navigator
7.1 or later
- Microsoft Pocket PC Internet Explorer
- Blazer
- Go.Web by GoAmerica
- Openwave Mobile Browser
- Palm Web Pro 3 Browser Palm Browser
- Palm Browser 2 and above
- Opera Browser
- Blackberry Browser
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How do
I enable CTRL-ALT-DEL in I'm InTouch for Vista?
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In order to enable the CTRL-ALT-DEL feature in I’m InTouch for
Windows Vista you must configure the Group Policy
settings.
You must have Administrator rights to configure
this setting. We strongly recommend to contact
your System Administrator in order to make this
change.
Configuring the Domain Group Policy setting (For computers joined to a Domain)
If your host computer is on Windows Vista and also joined to a Domain, follow these instructions:
- On your host computer, click on the Start icon
- On the Start Search box, type gpmc.msc to open the Group Policy Management
- On the left side of the screen click the arrow to expand the forest until you reach your company's domain
- Highlight your company's domain and then right-click on it
- Select "Create a GPO in this domain, and link it here"
- Right-click on the new GPO that you just created, and then select "Edit".
7. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options
- Right-click on "Disable or enable software Secure Attention Sequence" and then select Properties
- Select "Enabled"
- From the drop-down list select "Services" or "Services and Ease of Access applications"
- Click on the OK button to save the changes
At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I'm InTouch.
Configuring the Local Group Policy setting (For computer set as Workgroup)
If your host computer is on Windows Vista and also set as Workgroup, follow these instructions:
- On your host computer, click on the Start icon.
- On the Start Search box, type gpedit.msc to open the Group Policy Object Editor.
- From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options.
- Right-click on "Disable or enable software Secure Attention Sequence" and then select Properties.
- Select "Enabled".
- From the drop-down list select "Services" or "Services and Ease of Access applications".
- From the drop-down list select "Services" or "Services and Ease of Access applications".
At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I'm InTouch.
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