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I'm InTouch Server Edition - How it Works

I'm InTouch Server Edition - Your Office, Literally at Your Fingertips

I'm InTouch Server Edition (SE) is a secure, remote access solution that you own and operate by deploying the I'm InTouch remote access gateway server on your business premise to allow authorized employees or IT staff to remotely login and control PC's and servers within your business, using screen-sharing technology.

The service allows remote employees to view and work on their office PC as if they were sitting at it, with a complete view of the desktop and access to all programs and local files residing on their office PC. Employees can utilize their home PC, an Internet kiosk, wireless PDA; virtually any device connected to the Internet to login and remotely control their workstation. Users can even remotely power on their office PC to start a session. IT staff using this solution can login to any un-attended PC or server at any time to change settings, assess performance, etc. This unique remote access approach provides your business with an affordable and flexible technology solution that allows your employees to be productive and responsive from anywhere.

Measurable Business Benefits

  • Employees become more productive and reliable by having the opportunity and flexibility to complete work at any time, from anywhere.
  • Your customers expectations for a timely response are better met with employees able to respond faster by having instant access to information back at the office.
  • A decrease in your current IT expenses. Avoid buying laptops and managing expensive VPN solutions to allow your employees to be mobile. These traditional remote access approaches inherently come with hidden costs of ownership. With I'm InTouch Server Edition there are no hidden fees. You pay a one-time license fee for each PC you need to reach and the technology utilizes your existing PC's that your employees already use while in the office, along with the I'm InTouch gateway server, to process all remote sessions. Your employees login to the business by using their home PC, a hotel business center or internet kiosk PC and can remotely control their office PC as if they were sitting at it. This ability to use any device with Internet access to securely login to the business, reduces your cost of deploying laptop PC's and reduces the inherent risk of laptop theft and loss of sensitive business information.
  • I'm InTouch management reports provide you the ability to further ensure you are receiving maximum return on your remote access investment by providing a complete view of all users on the system and their remote access usage.

Simple to Deploy and Easy to Use

  • Install the I'm InTouch Server software onto a server machine behind your firewall or within your DMZ
    • optimized Linux OS installation included
  • Load the I'm InTouch enabling software onto the PC's and server machines that will need to be remotely accessed
  • As an authorized user granted remote access privileges, login to your office PC from any device with Internet access, with no requirement for software to be pre-configured on this device.
  • Remotely view and control your office PC just as if you were sitting at it, with all desktop programs and local files available to you.

Secure

  • All sessions encrypted using 256-bit SSL
  • I'm InTouch Corporate Server Edition gateway server housed on your premise and only requires standard firewall ports 80& 443 to be open, eliminating the need for port forwarding to reach PCs on the internal network and dynamic DNS solutions.
  • End-to-end user authentication with dual passwords
  • OS level controls already in place on the user's PC are maintained

I'm InTouch Server Edition is for businesses requiring a premise based remote access solution that they can fully manage and control. If you would like remote access to a single PC or multiple PC's in your business but prefer that we take care of managing the technology for you, try I'm InTouch, our hosted subscription service. Email us at or call 800-668-2185 for more information on our I'm InTouch remote access solutions.

For more information, download our Technology White Paper, Security WhitePaper or Remote PC Wake-Up Overview
Technology White Paper
Security WhitePaper
Remote PC Wake-Up Overview

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