I'm OnCall - Help Desk Software Features - Customer Oriented

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Designed with your Customers' Needs in Mind

  • Temporary remote access file is small and quick to download
  • Customer authorizes remote session via customized email sent by technician or by inputting remote session code into web page
  • Live customer support session requires customer authorization
  • No configuration changes to customer’s computer or security settings
  • Customer can terminate remote desktop session at any time
  • Access files removed after terminating a session
 
You can personalize your I’m OnCall pages by using your company’s logo.
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