Your customers will be submitting Live Chat requests
by clicking a URL provided by I'm OnCall on your site. This is similar to making a phone call to customer service except that the customer is asking for a Live Chat with an agent rather on your web site.
- Go to imoncall.01com.com/login.php
. Your agents simply login and wait for a "live chat request". This is similar to how they wait for incoming phone calls.
- Send your customer a request for a temporary remote control session
- Once accepted, your customer's computer screen will appear on the agent's computer
- The agent can then help resolving issues as if he/she was sitting in front of it