I'm InTouch v10.0 - Coming soon in July!!
The new version of I'm InTouch v10.0 has enhanced its wireless notification filtering feature making it ultra-easy to set up a "hot list". When an email from a sender that is on this "hot list" is received at your Outlook, a notification message will be sent to your mobile device such as an iPhone, iPad, or an Android device. Hence, you will never miss out any important message. Also you will not be bothered by notifications for unimportant emails arrived at your Outlook.
You can easily add specific email addresses or all email addresses from a certain domain of your important customers.
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More New Feature Enhancement!!
The new version of I'm InTouch v10.0 has added more central management tools as well as remote access features:
1) A new "Password Reset" mechanism with enhanced security measures;
2) An effortless activation/re-activation process;
3) Administrators of those multi-license accounts can easily change the passwords of the Host computers via the new cental management tools;
4) A new and easy setup tool for the email noficiation filter;
Don't leave your office without I'm InTouch for your summer holidays!
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Provide World-Class Live-Chat Technical Support to your Customers using I'm OnCall
I'm OnCall gives you 3 URLs that you can easily incorporate onto your web site in minutes and let you provide Live-Chat support to your customers immediately.
Following are the highlights of I'm OnCall:
- Using Live-Chat your support team can virtually work anywhere
- Get temporary remote control of your customers' computers
- Incidents and History logs
- End-users rating for agents at the end of a support session
- Unattended reboot
- Reboot into "Safe Mode"
- Shareable licenses
(Unlimited number of agents can share one license)
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Does I'm InTouch or I'm OnCall allow me to re-use passwords that I have used before?
Absulotely YES! We understand that mandatorily making users change their passwords frequently is an unpleasant experience for many users of any service. Since our remote access services have built in rock solid security measures, we allow users to "recycle" passwords that they have used before. |