I'm InTouch v10.2 is Now Available!!

Customer feedback is always the #1 priority in the continued improvement of our I'm InTouch service. Recently many computers come with more than 1 graphics adaptor. In this newest v10.2 we have included support for computers equipped with 2 or more graphics adaptors.

Don't leave for holidays without installing the latest version of I'm InTouch.

Get your I'm InTouch free trial if you are not a subscriber yet >>

iPad Pro 3rd Generation, iPhone XS, XS Max Support

I'm InTouch Go and I'm InTouch GoMail are fully verified under the new iOS v12 for iPhones and iPads. Extend your holidays with these Apps on your mobile devices. You can configure to be notified only when there are important emails.

Provide World-Class Live-Chat Technical Support to your Customers using I'm OnCall

I'm OnCall gives you 3 URLs that you can easily incorporate onto your web site in minutes and let you provide Live-Chat support to your customers immediately.

Following are the highlights of I'm OnCall:
- Using Live-Chat your support team can virtually work anywhere
- Get temporary remote control of your customers' computers
- Incidents and History logs
- End-users rating for agents at the end of a support session
- Unattended reboot
- Reboot into "Safe Mode"
- Shareable licenses (Unlimited number of agents can share one license)

Get your I'm OnCall free trial if you are not a subscriber yet >>

Can I change my I'm InTouch password remotely?

YES! It is easy to change your I'm InTouch credentials remotely. There are 2 ways to change your User Name and Password:

1) Login to your I'm InTouch account.
2) Click the "Reset Host's Password" button.
3) Follow the on-screen instructions to enter your new User Name / Password.
4) Click the "Reset Password" button to confirm the changes.

Alternatively you can:
1) On the screen where I'm InTouch prompts you to enter the credentials click the "Forgot Password" button.
2) Answer the secret question to verify your identity.
3) Once authenticated you can enter your new User Name / Password.
4) Click the "Reset Password" button to confirm the changes.