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I'm InTouch GoMail - Available in October!

- Free app for iOS and Android devices to Mobilize your Outlook*
- No more storing of emails on your ISP and risk of a privacy breach
- Get notification of new emails received at your Outlook on your mobile device
- Read your Outlook Inbox on your mobile device
- Send/Reply/Forward activities completely logged on your Outlook


* Your Outlook computer must be I'm InTouch-enabled



Add Live-Chat to your Web Site with New I'm OnCall v3.0!!

Live-Chat is an exciting feature newly added to I'm OnCall v3.0. Your customers can now submit a support request on your web site instead of the standard way of calling the customer service phone lines. The request will then be put in a queue for the agents to respond. To maximize productivity, I'm OnCall even allows each of your agents to simultaneously chat with up to 10 customers

Following are the highlights of I'm OnCall v3.0:
- Powerful and cost-effective remote support tool
- Add Live-Chat queues for your web site within minutes
- End-users rating for agents at the end of a support session
- Unattended reboot
- Reboot into "Safe Mode"
- Shareable licenses (Unlimited number of agents can share one license)
- Free upgrade for all existing I'm OnCall subscribers

Get your I'm OnCall free trial if you are not a subscriber yet >>



I'm OnCall FREE (now available for lite non-commercial use)

In response to our customers' demand to provide a non-commercial remote support tool, we are glad to offer a lite version of I'm OnCall that is absolutely FREE!

You can remotely help your friends and family to resolve their computer related issues by remotely controlling their computers without having to pay a subscription fee.

Get to learn more about I'm OnCall >>



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How can I assign a Queue to an Agent in I'm OnCall?

Once you have set up your Queues at the Admin tab (up to 3 different Queues), they can be assigned to your Agents.  To do this, simply:

1) Click on the Users tab.
2) Select the Agent you would like to assign to a Queue.
3) Select the Queue from the "Queue assignment" list.
4) Click Apply.

By assigning a particular Queue to an Agent, you are filtering the Chat requests that this particular Agent will be able to see and process.

By default, an Agent can see "All Queues".

Contact us at 1-800-668-2185 or help@01com.com with any question.

To learn more about I'm InTouch, visit our web site at http://www.imintouch.com
To learn more about I'm InTouch Meeting, visit our web site at http://www.imintouchmeeting.com
To learn more about I'm OnCall, visit our web site at http://www.imoncall.com

01 Communique, 01 Communique Logo, and I'm InTouch are trademarks of 01 Communique.  
All other products are trademarks or registered trademarks of their respective owners
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