IT Support Organizations
Your customers have entrusted you to support
them and expect timely, efficient, live customer
support when they request it. They have little
patience when their computer is not working properly
and they expect you to deliver fast and efficient
resolution of their issue. I'm OnCall allows you
to deliver outstanding live customer support by
providing you with the ability to quickly connect
to their PC or Mac over the Internet and take full remote
desktop control within seconds of their call.
Minimize site visits and time spent pre-configuring
remote access connections to the customer's site
for the next time the customer calls you. I'm
OnCall allows you to support your customer regardless
of where they are, by auto configuring a remote
connection to your customers computer. The ability to
deliver this level of live customer support will
allow you to exceed customer expectations and
strengthen your marketplace positioning of being
the best in delivering fast and efficient remote
technical support.
I'm OnCall Benefits
- Provide a level of live customer support that
exceeds your competition
- Remotely troubleshoot problems, install upgrades
and maintain customers' computers, instantly and regardless
of their location
- Reduce the cost and time associated with on-site
visits, telephone and email based tech support
- Provide live customer support to non technical
customers with great efficiency
- Intuitive interface that requires minimal
training
- Present your organization's branded interface
to the customer during support sessions
- Grow your customer base and geographical reach
cost-effectively by providing live customer
support
- Customer incident tracking helps track recurring
problems, allowing for proactive maintenance
and call reduction
- Customer incident history record assists in
delivering faster and more efficient problem
resolution
- View reports of help desk personnel activity
I'm OnCall Overview
I'm OnCall is an online help desk support platform
for you to deliver remote technical services to
your customers. It alleviates the legwork and
cost associated with configuring hardware or software
to be able to reach a customer's PC or Mac. It delivers
the ability to automatically create a secure connection
to your customer's computer across the Internet, within
seconds of your customer's call. Now you can provide
on demand remote technical support to your customers
from your own branded, online help desk support
platform. As well, I'm OnCall offers you comprehensive
reporting functionality that allow you to keep
a record of each customer support incident managed
from the system and to track your technical support
teams individual performance. In addition to I'm
OnCall's instant on demand pc remote control capabilities,
I'm OnCall will soon include a remote administration
module that provides you the flexibility to easily
connect to customers' computers around the world that
you have pre-configured software onto. An online
technicians network console will display all computers
registered onto your I'm OnCall remote support
platform so that you can easily connect to these
PCs or Macs at any time, from anywhere, to provide planned
or unplanned technical support services as may
be specified within your services agreement with
your customers.
Read the complete list of I'm OnCall Features.
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