We know that security is important to you and have implemented the following measures to ensure I'm OnCall provides you and your customer peace of mind.
Security Details
Description
Secure Data Center Technology Hosting
Our data centres are located at facilities that provide 24-hour physical security, redundant electrical generators, redundant data center air conditioners, and other backup equipment designed to keep servers continually up and running. The network perimeter is protected by multiple firewalls and monitored by intrusion detection systems.
256-bit SSL Data Encryption
I'm OnCall uses 256-bit SSL encryption for each remote session, to ensure customer privacy and data protection. This is the same level of security utilized by most Internet banking institutions.
Existing Network Security Settings Maintained
I'm OnCall does not require any firewall ports to be opened on either the technician's or the customer's PC or Mac. It utilizes already open ports 80 and 443, which are used for web browsing. This ensures that there are no holes punched in either the technician's or the customer's security perimeters.
User Authentication
Technicians can only log into the I'm OnCall service with a valid user name and password. Upon their login, their entire session is encrypted with 256-bit SSL. If their authentication information is incorrect, the I'm OnCall service will reject their login.
Remote Control of Customers PC Requires Permission
Technicians cannot access their customer's PC or Mac unless the customer has expressly granted permission. The customer is required to first download a small applet, and then click "Yes" when asked to grant permission. If the customer refuses to do either, the technician's access will fail.
Temporary Customer PC Access
Remote support session access connection automatically dismantled at the termination of a session to ensure technician cannot re-access the customer's computer.
Customer Option to Terminate a Remote Session
At any time during the remote session, the customer or technician can terminate the session by clicking the Terminate tab. Once the session has been terminated, the remote access connection is automatically dismantled to ensure that the technician cannot re-access the customer's PC without their permission.
In addition to the industry’s leading Remote Access Software, our secure online help desk software is powerful and a very cost effective solution that allows you to quickly offer help to your customers over the Internet.
