I'm OnCall - How Remote IT Support Works

I’m OnCall puts your customer’s PC or Mac within your full control - in seconds. We take care of securing the on demand remote control connection between the two computers, and allow you to concentrate on providing outstanding live customer support. 

Upon receiving your customer’s call for help:

Log in - I’m OnCall is available from any web browser, anywhere, anytime

Create a new remote support incident – record relevant information about the customer

Request your customer to approve your on demand PC remote control request

• Send a pre-configured email or ask the customer to input a remote session code on your web page
• Your branded web page will open on your customer’s computer, requesting temporary access
• Customer accepts your request for an on demand PC remote control session
• Temporary remote access files are downloaded and auto-configured at the customer’s PC or Mac

I’m OnCall auto configures a secure connection between computers

Desktop viewer automatically loads on your PC and provides an instant view of your customer’s desktop

• You’re in full control of your customer’s PC or Mac
• Your desktop viewer includes screen sizing options and file transfer ability

Traditional methods of providing technical support, such as phone, email or on site visits can be limiting and time consuming for both the customer and the technician. On demand PC remote control of a customer’s PC or Mac eliminates these delays. Call times are reduced, as the technician can directly work on the customer’s computer, without requiring the customer to mediate the proceedings entirely by telephone or via email.

Moreover, with on demand PC remote control of a customer’s PC or Mac, the technician no longer has to make site visits. This method of providing live customer support increases productivity for both the customer and the technician and improves the customer experience.