How I’m OnCall Remote IT Support & Help Desk Software Works

The I’m OnCall Remote Support Software puts your customer’s PC or Mac within your full control - in seconds. The help desk software takes care of securing the on demand remote control connection between the two computers, and allows you to concentrate on providing outstanding live customer support. 

Upon receiving your customer’s call for help:

Login – The I’m OnCall Remote Support Software is available from any web browser, anywhere and anytime.

Create a new remote IT support incident – record relevant information about the customer.

Request your customer to approve your on-demand PC remote control request.

• Send a pre-configured email or ask the customer to input a remote session code on your web page
• Your branded web page will open on your customer’s computer, requesting temporary remote PC access
• Customer accepts your request for an on-demand PC remote control session
• Temporary remote access files are downloaded and auto-configured at the customer’s PC or Mac

I’m OnCall auto configures a secure remote control connection between computers.

Desktop viewer automatically loads on your PC and provides an instant view of your customer’s desktop.

• The remote support software puts you in full control of your customer’s PC or Mac
• Your desktop viewer includes screen sizing options and file transfer ability

Traditional methods of providing technical support, such as phone, email or on site visits can be limiting and time consuming for both the customer and the technician. The help desk software enables on-demand PC remote control of a customer’s PC or Mac eliminating these delays. Call times are reduced, as the technician has unrestricted remote PC access and can directly work on the customer’s computer, without requiring the customer to mediate the proceedings entirely by telephone or via email.

Moreover, with on demand PC remote control of a customer’s PC or Mac, the technician no longer has to make site visits. This method of using remote control software to provide live customer support increases productivity for both the customer and the technician. Remote IT support improves the overall customer experience.