I'm OnCall - Help Desk Software Features

Administrative Features

Comprehensive Incident Status Viewing

View all open or closed incidents, including time stamping, priority and categories.

Easy Customization

I'm OnCall allows you to customize many aspects of how the solution looks and works to meet your specfific needs.

Technician Management

Define user access - assign supervisor and technician access.

View Customer Information

All the information you need to track every customer's incident history.

User Features

Rapid Deployment

I'm OnCall can be up and running within minutes of signing-up.

Branded Solution

Your company's logo is displayed on all user screens.

Auto Configured Temporary Access to Customer’s PC or Mac

No pre-installed software is required allowing for incredible flexibility.

Intuitive Technician Interface

Easy-to-use interface allows your technicians to focus on solving your customers' issues, not learning how to use the software.

Remote Desktop Control

Take full remote control of your customer's PC to solve issues quickly.

Customer Oriented

Remote connection to the customer's PC is established instantly and only with the customer's approval.

Comprehensive Tracking and Reporting

Full customer call history via incident tracking system.

In addition to the industry’s leading Remote Access Software, our secure online help desk software is powerful and a very cost effective solution that allows you to quickly offer help to your customers over the Internet.
 
You will automatic reconnect after rebooting a customer’s machine.
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