Features - I’m OnCall Help Desk Software & Remote IT Support

Help Desk Software Administrative Features

Comprehensive Incident Status Viewing

View all open or closed incidents, including time stamping, priority and categories.

Easy Customization

The I'm OnCall Remote Support Software allows you to customize many aspects of how the solution looks and works to meet your specific needs.

Technician Management

Define user access - assign supervisor and technician access.

View Customer Information

All the information you need to track every customer's incident history.

Remote IT Support User Features

Rapid Deployment

I'm OnCall Remote Support Software can be up and running within minutes of signing-up.

Branded Solution

Your company's logo is displayed on all user screens.

Auto Configured Temporary Access to Customer’s PC or Mac

No pre-installed remote support software is required on either the client’s or technician’s PC, allowing for incredible flexibility.

Intuitive Technician Interface

Easy-to-use interface allows your technicians to focus on solving your customers' issues, not learning how to use the remote support software.

Remote Desktop Control

Take full remote control of your customer's PC to solve issues quickly.

Customer Oriented

Remote access connection to the customer's PC is established instantly and only with the customer's approval.

Comprehensive Tracking and Reporting

Full customer call history via incident tracking system.

Along with the industry’s leading Remote Access Software, we also offer secure, online Help Desk Software that allows you to quickly provide remote IT support to your customers over the Internet; a powerful and very cost effective remote support solution.
 
Remote sessions can be directly reassigned by technicians.
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