I'm OnCall - Help Desk Software Features
Key Features
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Administrative Features
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Comprehensive Incident Status Viewing
View all open or closed incidents, including time stamping, priority and categories. |
Easy Customization
I'm OnCall allows you to customize many aspects of how the solution looks and works to meet your specfific needs. |
Technician Management
Define user access - assign supervisor and technician access. |
View Customer Information
All the information you need to track every customer's incident history. |
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User Features
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Rapid Deployment
I'm OnCall can be up and running within minutes of signing-up. |
Branded Solution
Your company's logo is displayed on all user screens. |
Auto Configured Temporary Access to Customer’s PC or Mac
No pre-installed software is required allowing for incredible flexibility. |
Intuitive Technician Interface
Easy-to-use interface allows your technicians to focus on solving your customers' issues, not learning how to use the software. |
Remote Desktop Control
Take full remote control of your customer's PC to solve issues quickly. |
Customer Oriented
Remote connection to the customer's PC is established instantly and only with the customer's approval. |
Comprehensive Tracking and Reporting
Full customer call history via incident tracking system. |
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