I'm OnCall is a cost-effective, secure online help desk software which allows
organizations to offer remote support over the Internet to their customers.
You can provide world-class Live-Chat
support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your web site. Simply implement a Live-Chat button with the given URL on your web site, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times.
I'm OnCall lets you setup a temporary connection
to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling
their computers. Plus, your agents can login from anywhere in the world to support your customers, saving you time and travelling cost.