I'm InTouch - Remote Desktop Software - FAQ - Security

To enhance security of your I'm InTouch program.

The combination of the SecurePC, SecureKEY, and I'm InTouch remote access software offer many security advantages over laptops and other remote access software programs.

Data Loss Prevention

Imagine if one of your employees lost a company laptop containing information on all your customers, including their credit card numbers; how would your business recover from the public relations nightmare and ensuing financial costs? How much business would you lose as customers move to a company that they can trust?

This very situation is happening to businesses all over the world but you do not have to worry if you use the SecurePC. Provide your employees with the SecurePC remote access terminals instead of laptops. All company data stays safely on workstations or servers in the office when employees access them from the SecurePC. None of the mobile freedom of a laptop is compromised and your business is protected from data loss, even if the SecurePC is lost or stolen while travelling.

Stop Unauthorized Access

The biggest concern when providing remote access to your PC is what if someone gains access to your login information and he/she takes control of your computer. The SecurePC & SecureKEY allow I'm InTouch users to add an extra measure of protection against unauthorized access through Physical Authentication.

With Physical Authentication, users can configure such that their SecurePC and/or their SecureKEY have to be used during the remote access session. Even if someone knows your login information, he/she cannot access your computer since he/she will not have the "keys" to your PC - your SecurePC and SecureKEY.

Keep Unwanted Software Off Company Computers

When employees install personal software on company laptops, the result can be security breaches, software conflicts, and a host of other problems. The SecurePC does not allow any new software or program to be installed, or even downloaded, resulting in increased security. Fewer laptops will be returned to your IT department because of virus infection from a new download or installation.

To learn more about SecurePC / SecureKEY go to http://www.01com.com/imintouch-secure-remotepc-key/

System Architecture Security Features

• SSL 256-bit end-to-end data encryption
• passwords stored only at user's PC
• end to end authentication, dual passwords required for login
• retains OS-level access controls already in place on PC
• multiple failed log-in attempts will result in lock-out
• session time-out after defined period of inactivity
• no remote session data stored on I'm InTouch servers
• standard firewall ports 80 & 443 used only, eliminating need to open ports on firewalls

I'm InTouch passwords are stored on your PC running I’m InTouch ONLY. 

To change passwords when you are at the PC running I'm InTouch, double click the green satellite in your taskbar, and open the I'm InTouch program window. Navigate to the User Information screen. In this screen, type in your new Login Name and Password, then click Apply. To change your My Desktop password, click Access Rights on this screen, change the password, and click Apply. 

To change passwords when away from the PC running I'm InTouch, log in to your remote PC and select "Configuration" feature from the Home Page. Choose the Password Management option, change your password, and then select the Submit button. 

Yes, Peregrine Technology Inc. conducted an independent security audit. Read their report by clicking here (link to Peregrine Technology audit PDF).

• Double click on the green satellite located at your system tray to open the I'm InTouch configuration interface.
• From the left hand side of the configuration screen, click on User Information.
• Click on the SecureKEY button to open the SecureKEY Activation dialog box.
• Insert the SecureKEY into the USB slot on your computer to enable the SecureKEY Activation dialog box.
• Make sure "Enable Auto-Login" is checked.
• Set your login field(s) that you would like to have pre-filled during auto-login and then press the Start button. Hint: As a good security practice, we recommend that you do not check the "2nd password (remote control session)" to avoid unauthorized access if you ever lose your SecureKEY.
• When the activation is finished, close the SecureKEY Activation dialog box.

Your SeecureKey is now activated/re-activated.

Note: If you change your login information (login name or password(s)), you must re-activate your SecureKEY.

If you want to enable physical authentication for your SecureKEY, see "How can I enable Physical authentication to enhance security of my I'm InTouch?".

It is a mechanism that combines hardware and software to enhance security when accessing your remote computer.

By using I'm InTouch in combination with the SecurePC and/or SecureKEY will help you to:

• Prevent data loss
• Stop unauthorized access
• Keep unwanted software off company computers

Learn more about the I'm InTouch SecurePC / SecureKEY at http://www.01com.com/imintouch-secure-remotepc-key/

To enable the physical authentication for either your SecurePC or SecureKEY:

• Login to your I'm InTouch "List of Computers" page
• Select the computer(s) you want to enable physical authentication by clicking on the box next to its Nickname
• Click on the "Physical Authention" link
• You can enable the physical authentication for your SecurePC and/or SecureKEY by changing the content of the dropdown boxes to your preferred secure status.
• Click Save to finish.

You will now see a lock icon on your List of Computers screen next to the computers with Physical Authentication enabled.

Note: You can use both SecurePC and SecureKEY together for maximum security.

Learn more about the I'm InTouch SecurePC / SecureKEY at http://www.01com.com/imintouch-secure-remotepc-key/

SecurePC

Required - You must use your SecurePC to access your I'm InTouch remote computer.

Not Required - You can use your SecurePC for accessing your remote computer but it is not required.

SecureKEY

Required - You must use your SecureKey to access your I'm InTouch remote computer.

Not Required + Block my old SecureKEYs – You can use your latest activated SecureKey for accessing your remote computer but it is not required. Any previous activated SecureKey will be rejected.

Not Required (auto-login purposes only) – You can use your SecureKey for accessing your remote computer but it is not required.

Block access from all SecureKEYs - Any access to your remote computer from your SecureKEY(s) will be rejected.

Note: You can use both SecurePC and SecureKEY together for maximum security.