I'm InTouch Premium - Faqs
Choose one of the following links to find answers to your questions.
I'm InTouch User Guide: www.01com.com/iithelpint/EN/iithelp.htm
General Questions
What is I’m InTouch Premium?
What are the features of I’m InTouch Premium?
What are the system requirements for I’m InTouch Premium?
What are the devices I can use to access my remote PC?
Do I require additional software installed on my remote device?
Does my PC need to be turned on at all times?
Do I require a static IP address on my I'm InTouch Premium PC?
What languages does I'm InTouch support?
How many monitors does I'm InTouch support?
Security
What are I'm InTouch Premium's security features?
Where are my I'm InTouch Premium passwords stored?
How can I change my I'm InTouch Premium passwords?
Administrator Functions
How can I access a Suspended computer?
What are the advantages of using the "List of Computers" page?
Can I provide non-Administrator users with access to their own "List of Computers" page?
How do i assign multiple computers to a specific end-user?
What is the difference between the Locator email address and Activation email address on the "List of Computers" page?
How do I stop a end-user from remotely accessing their computer?
Using I’m InTouch Premium
How do I login from a remote PC?
How do I login to my PC from a wireless device?
Do I have to synchronize my wireless device with my PC?
Using Remote Wake-Up
How does the Remote Wake-Up feature work?
What are the requirements for Remote Wake-Up?
Which Network cards support Remote Wake-Up?
How do I enable Remote Wake-Up in my I'm InTouch Premium administrator account?
How do I enable Wake-Up On Lan in a computer's BIOS and Windows?
Can I wake-up my computer from a Pocket PC?
How can I change my Remote Wake-Up password?
Billing
How can I try I'm InTouch Premium?
What are I'm InTouch Premium's fees?
Can I re-use an I'm InTouch Premium Serial Number on more than one PC?
Why should I provide a credit card when signing up for a I'm InTouch Premium trial?
How can I subscribe to I'm InTouch Premium once my trial is over?
How am I billed for I'm InTouch Premium?
How can I add more user licenses?
Can I alter my billing from monthly to annual or vice versa?
Can I convert an I'm InTouch Standard license to Premium or vice versa?
How do I cancel my I'm InTouch Premium service?
What is 01 Communique's policy on I'm InTouch Premium upgrades?
Questions on Remote Access
I can't access the Locator page (locator.01com.com), how can I remotely access my computer?
How do I use I'm InTouch Premium as an Internet parental control tool?
How can I setup the Remote Printing feature?
How do I configure my Internet Security Software to work with I'm InTouch Premium?
How do I stop anti-virus alerts on my I'm InTouch Premium PC when my incoming e-mails are detected to contain viruses?
How do I enable the CTRL-ALT-DEL feature in I’m InTouch Premium for Windows Vista?
Remote Audio Questions
What are the requirements to listen to remote audio?
I cannot hear any audio on my remote computer from my host computer, what should I do?
Does remote audio work when multiple I'm InTouch Premium users login to the same computer?
I get an error message saying "this computer is unable to playback remote audio" when my remote control session starts.
