FAQs - Remote Access

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Install I'm InTouch in stealth mode to use it as an Internet parental control tool:

During installation:

Select the "Stealth Mode" option.

For more information, visit I'm InTouch Internet parental control page.

You do not need to setup your Remote Printer.

When you install I'm InTouch on your host computer, it will automatically install the "I'm InTouch Remote Printer" that will allow you print locally any document located at the host machine.

1. Start an I'm InTouch remote control session with your host machine.
2. Open the document you would like to print.
3. Click on the Print button and from the list of available printers, select "I'm InTouch Remote Printer".
4. At your local computer (the one you are using to access your I'm InTouch computer), you will be asked to select the one printer you want the document to be sent to.
5. Select the printer and click Ok.

A remote access session, which delivers data from your PC to the remote location, is flagged by firewalls or security software as suspicious. Therefore, it is necessary to configure your firewall to trust I’m InTouch. Below are the configuration guidelines for different firewall manufacturers:

Norton Internet Security 2010
Norton Internet Security 2008
Trend Micro Internet Security 2010
McAfee Internet Security 2007 Configuration Guidelines
McAfee Internet Security Configuration Guidelines
NOD32 Security Configuration Guidelines
F-Secure Internet Security 2010 Configuration Guidelines
Zone Alarm Pro PC Firewall
System Mechanic Professional 4 Configuration Guidelines
Windows Live OneCare Configuration Guidelines

You connect and interact with your computer remotely using one of the two possible configurations, via Central Communication Server or via Direct Connection. The default setting is via Central Communications Server.

To change your configuration for remote access, simply:

1. Double click on the green satellite to open the I’m InTouch Configuration screen.
2. On the right hand side of the screen, click on Advance Configuration.
3. Uncheck the "Via Central Communication Server".
4. Click on the Apply button to save the changes. Now, your I'm InTouch is set to use Via Direct Connection when you access this computer remotely.

Note: Please note that the Direct configuration may require network firewall or router changes - more info can be found by clicking on the "Read First" link on the screen.

The Via Central Communication Server eliminates the need for you to re-configure any firewalls or routers that may exist in your network. The Central Communication Server acts as a broker to direct communications between your remote device and the desktop computer you are accessing. All data transfer through the server to your desktop computer is encrypted, secure, and never stored.

The Direct connection allows you to interact directly (peer-to-peer) between your remote device and the desktop computer you are accessing. If a firewall or router exists in your network, you must re-configure these devices to allow I'm InTouch requests to pass through and reach your computer. This may involve what is commonly known as opening ports, port forwarding or establishing a virtual server. This configuration provides the best performance if you are an active user of the Webcam/Video feature.

LAN users (when using Direct Connection)

If your computer is part of a Local Area Network behind a Proxy Server, enter the Proxy Directory name established by your IS administrator. More information is available at http://www.01com.com/pdf/faqs/proxy_document.pdf when your computer is connected behind a MicroSoft Proxy Server.

Redirection Port Number (when using Direct Connection)

Select the port number used for redirection to your PC running I'm InTouch. Default value for HTTP requests is 80 and for HTTPS requests is 443. If you wish to have I'm InTouch run on a port number other than 80, or you are using a firewall with port forwarding, you may want to use another port number.

If you have a firewall, ensure it is configured to support HTTP requests through port 80 and configured to support computers operating as a web server behind the firewall. Most firewall manufacturers' web site technical FAQs explain how to configure the firewall when computers behind it are running as a web server.

IP Address to register (when using Direct Connection)

Specify the IP address used to connect to your computer from a remote location. Usually this can be determined automatically. However, in some situations there may be multiple proxy servers that handle the incoming connections. These proxy servers have different IP addresses that cannot be determined automatically. If this is the case then the IP address must be specified. It may be necessary to contact your network administrator to find out the values to enter.

Norton Anti-Virus 2004 may detect a virus while downloading emails onto your host PC. When this happens, a virus detection message window appears asking the user to respond. This message window halts delivery of all inbound emails until a response is provided. To ensure that this Message Window does not interfere with a remote access session, please configure your Norton Anti-Virus 2004 settings.

In order to enable the CTRL-ALT-DEL feature in I’m InTouch for Windows Vista you must configure the Group Policy settings. Group Policy is supported in Windows Vista Business, Enterprise, and Ultimate Editions but not in Windows Vista Home Basic and Home Editions.

You must have Administrator rights to configure this setting. We strongly recommend to contact your System Administrator in order to make this change.

Configuring the Domain Group Policy setting (For computers joined to a Domain)

If your host computer is on Windows Vista and also joined to a Domain, follow these instructions:

1. On your host computer, click on the Start icon
2. On the Start Search box, type gpmc.msc to open the Group Policy Management
3. On the left side of the screen click the arrow to expand the forest until you reach your company’s domain
4. Highlight your company’s domain and then right-click on it
5. Select "Create a GPO in this domain, and link it here"
6. Right-click on the new GPO that you just created, and then select "Edit".
7. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options
8. Right-click on "Disable or enable software Secure Attention Sequence" and then select Properties
9. Select "Enabled"
10. From the drop-down list select "Services and Ease of Access applications"
11. Click on the OK button to save the changes

At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I’m InTouch.

Configuring the Local Group Policy setting (For computer set as Workgroup)

If your host computer is on Windows Vista and also set as Workgroup, follow these instructions:

1. On your host computer, click on the Start icon.
2. On the Start Search box, type gpedit.msc to open the Group Policy Object Editor.
3. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options.
4. Right-click on "Disable or enable software Secure Attention Sequence" and then select Properties.
5. Select "Enabled".
6. From the drop-down list select "Services and Ease of Access applications".
7. Click on the OK button to save the changes

At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I’m InTouch.

1. On your host computer, click on the Start icon.
2. On the Start Search box, type gpedit.msc to open the Group Policy Object Editor.
3. From the left side of the pane, go to Computer Configuration --> Administrative Templates --> Windows Components --> Windows Logon Options.
4. Right-click on "Disable or enable software Secure Attention Sequence" and then select Properties.
5. Select "Enabled".
6. From the drop-down list select "Services and Ease of Access applications".
7. Click on the OK button to save the changes

At this point the CTR-ALT-DEL feature should start working when accessing remotely by using I’m InTouch.

At the Host machine that you want to stop the remote access, right click on its green satellite and select "Disable I'm InTouch".