FAQs - General Questions

I'm InTouch is a remote access solution that allows you to provide remote access to multiple computers with the ability to administer and manage them from a single web page. After signing up for the service at www.imintouch.com, you can login to your Administrator page from www.imintouch.com, to activate computers, configure settings, and quickly access any of your computers. Try it out for free by signing up for a free 30-day trial.

I'm InTouch should be installed on the PC you wish to access remotely from anywhere. During installation, you will be required to select a ComputerName, login name and password. 01 Communique's patented technology uses this ComputerName to find your PC on the Internet.

Upon activation, you can access your computer from anywhere. Go to  www.imintouch.com, and login using your Computer Name, Login Name and Password. 01's technology establishes a connection between the device you are currently using, and your distant computer. Each connection is encrypted using Secure Socket Layer (SSL) 256 bit key encryption for complete data security - the same technology that is used for most online banking applications.

For the Administrator:

• Group all your computers under a single account
• List all your computers on a single page
• One-click access to any of your computers
• Create and assign users to groups
• Purchase, cancel, and suspend licenses
• Access to a Dedicated Account Manager

For the End-user:

• Access your PC from any computer or wireless device with an Internet connection
• Run desktop programs from a PC or Pocket PC
• Access and view files
• Print remote documents to your local printer
• Transfer files between PCs
• Listen to audio from your distant PC
• Manage contact and calendar information
• Manage Outlook email
• Invite guests to your computer to conduct online meetings and presentations
• Notifications on your cell phone of new emails received on your computer
• Monitor your child's computer and Internet activities

The system requirements for the computer that I’m In Touch will be installed on are:

• Windows XP (32 or 64-bit), 2003 Server, Vista (32 or 64-bit), Windows 7 and 8 (32 or 64-bit)
• Minimum Pentium 233 with 128 MB of RAM
• 40MB free disk space
• Latest versions of Internet Explorer, Mozilla Firefox and Google Chrome
• Support for POP3 or Exchange Mail servers (IMAP not supported)
• "Always On" Internet connection (e.g. cable modem, DSL, ISDN, T1, or LAN)
• Outlook Express 6.0+, Outlook 2000+, or Windows Mail email client with Email Services Options as Corporate or Workgroup

For Remote Wake-Up

• A minimum of 2 computers with I'm InTouch installed on the same wired network are required. One computer is the computer you wish to wake-up access and the other will act as the "Wake-Up Proxy" to send the wake-up signal to the host computer.
• The host computer's bios and network card must support Wake-Up on Lan (WOL), and it must be enabled in both.
• The Wake-Up Proxy must already be powered on

For full details and instructions for using Remote Wake-Up, click here.

You can use any PC or wireless device that is connected to Internet. 

If you are using any iOS device (iPhone, iPad, iPod) or any Android device (tablet or smartphone), you need to download and install the Free I’m InTouch Go app from the Apple store or the Google Play store (Android market) respectively, to access your remote computer. 

For any other devices, there is no software required on the remote device. It only requires a connection to the Internet and an Internet browser. 

Specific browsers tested include:

• Internet Explorer 7.0+
• Mozilla Firefox 5.0 or later
• Microsoft Pocket PC Internet Explorer
• Go.Web by GoAmerica
• Blazer
• Openwave Mobile Browser
• Palm Web Pro 3 Browser Palm Browser
• Palm Browser 2 and above
• BlackBerry Browser
• Opera Browser

If you are using any iOS device (iPhone, iPad, iPod) or any Android device (tablet or smartphone), you need to download and install the Free I’m InTouch Go app from the Apple store or the Google Play store (Android market) respectively, to access your remote computer. 

For any other devices, there is no software required on the remote device. It only requires a connection to the Internet and an Internet browser. 

No. I'm InTouch "Remote Wake-Up" feature allows you to access your PC even if it is shut down by remotely powering it on. See the Remote Wake-Up section for additional information.

No, I’m InTouch can find your PC on the Internet, even if your PC uses Dynamic IP addresses.  

I'm InTouch supports the following languages

• English
• French
• Chinese (Traditional)
• Chinese (Simplified)
• German
• Spanish
• Portuguese (Brazil)

I'm InTouch supports an unlimited number of monitors on the Host computer.

To upgrade to the latest version of I'm InTouch, select “Run Update Now” by right-clicking the green satellite icon in your Windows system tray or from the Start menu in the I’m InTouch folder. Additionally, I'm InTouch will automatically check for updates every time I`m InTouch is started on your computer. If you are not currently an I'm InTouch subscriber, click here to try it free for 30 days.